Shipping & Delivery Policy
At Terrarosa, we understand the importance of timely and secure delivery to ensure that you receive your dairy delights with the utmost freshness and quality. Here’s what you need to know about our shipping policy:
1. Delivery Zones: We currently offer shipping services within India. Please note that delivery availability may vary depending on your location.
2. Order Processing Time: Once you place your order on our website terrarosadairy.com, our team begins processing it with care and efficiency. Orders are typically processed within 1 Hours from the date of order placement. Please note that orders placed on weekends or public holidays may be processed on the next business day.
3. Shipping Methods: We strive to provide you with reliable shipping options to meet your needs. Depending on your location and the shipping method selected at checkout, your order may be shipped via standard ground shipping, express shipping, or any other available shipping method.
4. Estimated Delivery Time: The estimated delivery time for your order depends on various factors, including your location, the shipping method selected, and any unforeseen circumstances such as weather conditions or logistical challenges. Typically, you can expect your order to arrive within 4-7 business days from the date of shipment. Please note that delivery times may vary and are subject to change.
5. Shipping Charges: Shipping charges are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping charges applicable to your order during the checkout process before making payment. We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.
6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment in real-time.
7. Delivery Confirmation: Upon successful delivery of your order, you will receive a delivery confirmation email. If you have any concerns about the delivery of your order or if you encounter any issues, please don’t hesitate to contact our customer support team for assistance.
8. International Shipping: For international orders, additional customs duties, taxes, and fees may apply depending on your country’s regulations. Please note that these charges are the responsibility of the recipient and are not included in the total order amount or shipping charges. We recommend contacting your local customs office for more information on import duties and taxes.
9. Customer Support: If you have any questions, concerns, or special requests regarding shipping, our dedicated customer support team is here to assist you. You can reach out to us via email at info@terrarosadairy.com or call us on +91 98202 43535, and we will be happy to help resolve any issues or inquiries related to shipping.
At Terrarosa, we are committed to providing you with a seamless and satisfying shipping experience. Thank you for choosing Terrarosa, where every product is a journey of taste, tradition, and trust.