Payment Policy

1. Payment Methods:

   • Terrarosa accepts payments through various methods facilitated by our payment partner, Razorpay. These include but are not limited to:
     • Credit Card
     • Debit Card
     • Net Banking
     • UPI (Unified Payments Interface)
     • Wallets

2. Transaction Security:

   • All transactions made through Razorpay are encrypted and securely processed to ensure the confidentiality of your payment information.
   • We do not store or have access to your payment details, as they are handled exclusively by Razorpay.

3. Payment Confirmation:

   • Upon successful completion of your transaction, you will receive a confirmation email or SMS from Razorpay, acknowledging the payment made for your Terrarosa order.

4. Payment Currency:

   • Terrarosa accepts payments in Indian Rupees (INR) only.

5. Payment Authorization:

   • By placing an order on the Terrarosa website or mobile app, you authorize us to charge your selected payment method for the total amount of your purchase, including any applicable taxes and shipping fees.

6. Payment Disputes:

   • In the event of a payment dispute or discrepancy, please contact our customer support team at support@terrarosa.com or call us on +91 98202 43535 with relevant details, such as your order number and transaction ID. We will promptly investigate and resolve any payment-related issues in accordance with our refund and return policies.

7. Refunds:

   • Refunds for eligible transactions will be processed in accordance with Terrarosa’s Refund Policy. Please refer to our Refund Policy for detailed information on refund processing timelines and conditions.

8. Payment Partner Terms:

   • Your use of Razorpay’s payment services is subject to their terms and conditions. Please familiarize yourself with Razorpay’s policies regarding payments, refunds, and data security on their website.

9. Payment Gateway Integration:

   • Terrarosa’s integration with Razorpay’s payment gateway ensures a seamless and secure payment experience for our customers. We continuously monitor and update our payment systems to maintain the highest standards of security and reliability.

10. Payment Policy Updates:

    • Terrarosa reserves the right to modify or update this Payment Policy at any time without prior notice. Any changes to our Payment Policy will be effective immediately upon posting on our website or mobile app. We encourage you to review this policy periodically for any updates or revisions.

If you have any further questions or concerns regarding our Payment Policy or payment processing, please don’t hesitate to reach out to us at support@terrarosa.com or call us on +91 98202 43535. We are committed to providing you with a convenient and secure shopping experience at Terrarosa.